Job descriptions, or whatever you may call them, are frequently an afterthought for most organizations. They are often created on an as needed basis. Typically, job descriptions are developed to assist in recruiting and employee reviews. I have even seen employees write their own job descriptions in an effort to clarify their role in the […]
“Using the Pinnacle Lean QMS® provided checks and measures to help us do what we were already doing well, and offered us ways of doing things we hadn’t previously considered.”
Don Swanerbury, Operations Quality Coordinator
Outcome: RAD Data Communications, Inc. uses Pinnacle’s Lean QMS® methodology to achieve TL 9000 and ISO 9001 certification, build a […]
Sometimes the office chatter gets around to the outcome of a pending ISO 9001 certification. With a healthy combination of fear of the unknown coupled with serious concern for getting the job done right, I often hear key players speculating whether the auditor “is going to pass us.” Perceptions of over-zealous or inexperienced ISO 9001 […]
A second myth that plagues ISO 9001 implementation efforts is the cliché “say what you do and do what you say”. While the first myth is responsible for misconception regarding the amount, structure, and format of documentation needed for ISO 9001 certification, Myth #2 misleads organizations as to the purpose and true intent of ISO […]
Welcome to the first part of the ISO 9001 Myth series of articles that will attempt to dispel some common misconceptions about ISO 9001. In this first installment, I will address the misperception of ISO 9001 as a documentation glut.
ISO 9001 certification has become almost synonymous with a bureaucratic documentation glut. Most companies seeking ISO […]
It is hard to believe that so many years after the release of ISO 9001:2000 there are still a lot of “old school” perspectives and misconceptions about the role, form, and function of the “quality manual” (ISO 9001:2008 sub-clause 4.2.2). I developed the Lean QMS® Map (a 2-page graphical version of a quality manual) in […]