It is hard to believe that 8 years after the release of ISO 9001:2000 there are still a lot of “old school” perspectives and misconceptions about the role, form, and function of the “quality manual” (ISO 9001:2000 sub-clause 4.2.2). I developed the Lean QMS® Map (a 2-page graphical version of a quality manual) in 1999 […]
