Improvement Initiatives Are Like Diets

All diets work while one is dieting.  However, once the desired weight loss is achieved the vast majority of dieters go back to their normal eating habits and lifestyle.  The result is that all diets are statistically long term failures because the fundamental issue of a lifestyle changes was never addressed.  But we never hear […]

Cost of Consulting & Certification

We have been getting a lot of inquiries from companies that are trying to budget for consulting and implementation of an ISO 9001 based quality management system (QMS).  These inquires include every QMS standard:  TS 16949, AS9100, TL 9000, ISO 13485, and even ISO 14001 and OHSAS 18001.  The last inquiry went like this:  “I […]

Predicting and Preventing

My firm, Integral Concepts, Inc., and I provide consulting and training in quantitative statistical methods for optimizing product designs and manufacturing processes.  It is sad that almost all of our projects involve REACTING to major problems that have surfaced which are jeopardizing production, customer satisfaction, and profitability. We much prefer to work with our clients […]

ISO 9001 Q & A

The Director of Operations of a perspective client asked me to address some of the concerns, questions, and reservations that his executive leadership has about implementing ISO 9001. He has been trying, unsuccessfully, to convince his executive leadership that developing a formal quality management system based on ISO 9001 was critical to the organization’s growth […]

Job Descriptions Done Right

Job descriptions, or whatever you may call them, are frequently an afterthought for most organizations.  They are often created on an as needed basis.  Typically, job descriptions are developed to assist in recruiting and employee reviews.  I have even seen employees write their own job descriptions in an effort to clarify their role in the […]

ISO 9001 & the Law

A colleague who is an attorney and an ISO 9001 advocate requested my comment to his recent blog post.  In his post he asserts that several recent defense contractors settled law suites with the Department of Justice because “their ISO 9001 Quality Management Systems were broken.”  He also goes on to state that “it also […]