The Director of Operations of a perspective client asked me to address some of the concerns, questions, and reservations that his executive leadership has about implementing ISO 9001. He has been trying, unsuccessfully, to convince his executive leadership that developing a formal quality management system based on ISO 9001 was critical to the organization’s growth […]
It is hard to believe that 8 years after the release of ISO 9001:2000 there are still a lot of “old school” perspectives and misconceptions about the role, form, and function of the “quality manual” (ISO 9001:2000 sub-clause 4.2.2). I developed the Lean QMS® Map (a 2-page graphical version of a quality manual) in 1999 […]
All diets work while one is dieting. However, once the desired weight loss is achieved the vast majority of dieters go back to their normal eating habits and lifestyle. The result is that all diets are statistically long term failures because the fundamental issue of a lifestyle changes was never addressed. But we never hear […]