3M Corporation
Colombia, MO
www.mmm.com
ISO 13485 Training| FDA 21 CFR 820 (QSR)
For more than 100 years, people around the world have looked to 3M for products and ideas that solve problems and make their lives easier and better. With more than 55,000 products, 30-plus core technologies and leadership in major markets served worldwide, 3M continues to develop ingenious solutions to meet your varying needs.
Advanced Spine and Headache Center
Southfield, MI
ISO 9001 Training| Process Mapping
The Advanced Spine and Headache Center is a progressive health care center that integrates internal medicine, physical therapy, pain management, and chiropractic care.
"...Like most health care organizations we struggled with the efficient, effective and patient focused operational integration of our services. The matter was further complicated by the need to integrate fiduciary, regulatory, and payor requirements into our business model... Although I have heard of ISO 9000, I assumed it was only applicable to manufacturing companies. Pinnacle explained how ISO fits and helped us apply it as a platform for our business model..."
Dr. Alex Meltser, Director of Operations
AFC Cable Systems, Inc. - A Division of Tyco Flow Control
Cambridge, OH
www.afcweb.com
ISO 14001 Executive Overview Training
AFC Cable Systems, Inc., a division of Tyco Flow Control, is a leading designer, manufacturer and supplier of electrical distribution products. These include pre-wired armored and metal clad cables, flexible wiring systems, flexible metal, non-metalic, and flexible metallic liquidtight conduits and fittings used in the construction and modernization of commercial office buildings, institutional facilities, shopping centers and multifamily dwellings.
The company, which traces its origins to 1926, supplies a broad range of innovative, cost-effective products to electrical contractors throughout the United States and internationally.
AIXTRON
Buffalo Grove, IL
www.aixtron.com
ISO 9001 Certification| Registrar Selection
First established in 1983, AIXTRON is now the world's leading manufacturer of state-of-the-art MOCVD equipment for the production of compound semiconductors. AIXTRON's founding members pioneered the commercial introduction and success of VPE, MOVPE and MOCVD technologies. Since then AIXTRON has played a leading role in the continuing development and success of these technologies.
"The task of preparing for registration under the new ISO standard was a little intimidating. Pinnacle stepped into the role of a coach to keep us motivated. They explained all the requirements in layman's terms so that everyone understood what was expected."
Dennis Dougherty, Materials Manager
Alcon
Houston, TX
www.alcon.com
ISO 14001 Certification| ISO 13485 | Process Mapping | Process Improvement
Founded in 1945 in Fort Worth, Texas, today Alcon is a greater than $3.4 billion global pharmaceutical company specializing in the discovery, development, manufacture and marketing of ophthalmic pharmaceutical, ophthalmic surgical, vision care and optic products.
ALON, Inc.
Springfield, VA
www.ALONInc.com
ISO 9001 Certification | Lean QMS | Registrar Selection
ALON, Inc. is a rapidly growing full service information technology solutions company. We offer total IT solutions through our core service offerings: Customer Support Services, Network Engineering and Operations, Program Management, and Systems Development and Implementation. With a focus on delivering high quality solutions to effectively leverage our customers' IT investment, ALON is an organization Committed to Excellence.
"Pinnacle was terrific start to finish. Their client service and dedication is matched only by their knowledge of ISO 9001."
Laurie Krieg, Executive Vice President/COO
Applied Handling, Inc.
Dearborn, MI
www.applied-handling.com
ISO 9001 Certification| Registration Cost Reduction
Applied Handing, Inc. is a successful material handling systems marketing company. To its manufacturing and distribution clients, Applied Handling represents the ultimate pathway to material handling solutions.
"Pinnacle recently assisted us in obtaining a major cost reduction for our upcoming re-certification audit. As usual, Pinnacle was professional and responsive and the process of obtaining our cost reduction took only a matter of days"
Marianne DePoole, Administrative Services Manager
Arizona Industrial Hardware, Inc.
Tempe, AZ
www.aihfasteners.com
ISO 9001 Certification| Registrar Selection
Arizona industrial Hardware, Inc. (AIH) was established in February of 1984. AIH specialize in the distribution of fasteners and related products, as well as inventory management systems, for manufacturers in the aerospace and electronics industries.
A.T. Wall Compnay
Warwick, RI
www.atwall.com
ISO 9001 Internal Auditor Training
A.T. Wall Company possesses a wide range of seamless tubing and high-speed stamping capabilities geared toward the customer who requires responsiveness, and flexibility. We are an ISO 9001 registerd custom manufacturer who stocks tubular raw material in a broad range of materials in sizes up to 6" OD. We supply stamped components for the electronics, telecom, and automotive industries.
Axcel Photonics, Inc.
Marlborough, MA
www.axcelphotonics.com
ISO 9001 Certification| Process Mapping | Lean QMS
Axcel Photonics, Inc. is an optical component company specializing in the development, manufacturing, and marketing of high power diode lasers. Product lines include single-mode 980nm pump lasers for telecom applications and multimode lasers for solid-state laser pumping, medical, imaging, and spectroscopy applications. The lasers are available as chips, chips on submount, and packaged modules.
"Kirill Liberman has the knowledge to help us map all of our processes. He has aways focused on helping us develop a good system that we can use to benefit our company, not just pass the audit. With the Lean QMS implemented, ISO 9001 registration has been an easy task. Kirill and the Lean QMS apprach are both excellent!"
Steve Wang, Director of Quality Assurance
"This auditor has conducted over 850 audits and I must tell you that the documentation system observed at Axcel is one of the finest I have ever seen. The way the “Lean QMS Map” connects to all other documents and then to the records themselves is excellent."
Edward Sykes, Lead Auditor
Baker Hughes INTEQ
Houston, TX
www.inteq.com
Lean BOS Assessment | ISO 9001 | ISO/TS 29001
INTEQ is a world leader in providing the oil and gas industry with competitively superior services including: Data Communications, Data Management, Expert Centers, Formation Evaluation, Directional Drilling, Rotary Steerable Technology, Performance Drilling and Vertical Drilling Applications.
Brighton Hospital
Brighton, MI
www.brightonhospital.org
Leadership Training | ISO 9001 | Six Sigma | Malcolm Baldrige Award
As one of the oldest freestanding alcohol and drug treatment centers in the United States, Brighton Hospital has continuously stood at the forefront of imaginative, individualized treatment for chemical dependency since 1950.
"...Pinnacle was able to demystify the relationship between ISO 9000, Six Sigma, and the Malcolm Baldrige Award criteria for our management team. We finally began to visualize a practical journey toward a high performance management system and an excellence focused organization."
Denise Bertin-Epp, CEO
CMT, Inc.
East Moline, IL
www.cmtinc.us
ISO 9001 Certificatioin| ISO/TS 16949 Internal Auditor Training| ISO 9001 Internal Auditing
CMT, Inc. is a 150,000 sq. ft versatile and close tolerance machining organization with over 100 CNC machines and growing. As a supplier to the Oil, Energy, Automotive, Large Truck, Agricultural, Construction, Motorcycles, and Marine industries, CMT has an excellent working knowledge of Stainless Steel, Aluminum, Inconel, Copper, Bronze, Brass, Dura Bar, Carbon and Alloys steels as well as Machining Castings and Forgings. With an ISO/IEC 17025 A2LA accredited lab on the premises, CMT has the ability to Mag-Particle inspect, Ultra-Sonic and perform Dye-Penetration. While CMT is generally considered a high Volume Manufacturing facility, we pride ourselves on making it "easy" to effectively work with CMT as your supplier, and we value all long term relationship.
"When we made the decision to install a new Quality System under the ISO flag, our first challenge was to find the right team to guide us in the right direction. Pinnacle Enterprise Group (Pinnacle) stood out above the rest. The first thing we were excited about was that Pinnacle does no measurable advertising and yet came very highly recommended by more than one source. Having decided on Pinnacle and finding our Guide , we found Pinnacle to be there with us every step of the way, laying a clear path through the possible misinterpretations, and installing a Quality System which would not only make us better than when we first started, but would be a meaningful system as well. Pinnacle had to essentially custom fit our set of unique operational requirements, into an overall compatible system meeting not only our demands, but that of ISO requirements as well.
CMT, Inc. has recently acheived registration to ISO 9001:2000 thanks to Pinnacle, and as an added measure chose Pinnacle to continue to guide CMT in continuing to further our continued growth in other quality areas."
James (Jim) Weathers, CEO
Cummings Printing
Hookset, NH
www.cummingsprinting.com
ISO 9001 Implementation
Nationally recognized for an uncommon blend of customer service and competitive pricing, Cummings Printing is a leader in the short run publication printing industry.
DEX Corporation Northeast
Lockbourne, OH
www.dex.com
ISO 9001 Gap Analysis| ISO 13485
Founded in 1980, Data Exchange Corporation (DEX) is in the business of identifying and delivering supply chain solutions at the lowest total cost to customers by leveraging engineering, systems, design, and consulting expertise. These infrastructures and core competencies give DEX an unmatched foundation for supply chain solutions.
DEX supports dozens of Fortune 500 companies worldwide and has longstanding customers that include manufacturers, OEMs, ODMs and retail organizations. DEX’s solutions are targeted to medical, computer, consumer electronics, aviation, defense, automotive, telecommunications and industrial controls industries. DEX provides world class solutions, is ISO certified, has rigorous quality standards, and is focused on continuous improvement.
Diagnostic Associates
Farmington Hills, MI
ISO 9001 Implementation | Process Improvement
Diagnostic Associates is one of the fastest growing and most progressive medical diagnostic service providers in Southeast Michigan. Specializing in neurological and cardiovascular testing, evaluation, and patient care, Diagnostic Associates has grown through a commitment to quality, patient care, and service. Today Diagnostic Associates services numerous health care organizations and physician practices in Southeast Michigan.
"...Pinnacle was the only consulting firm that took the time to understand my business before applying ISO 9000... The staff was not intimidated and everyone eagerly participated in the implementation..."
Michael Ketslakh, CEO
EndueNet
Saline, MI
ISO 9001 Training | Process Improvement
Founded and operated by physicians, EndueNet helps build highly successful healthcare organizations and practices based on efficiency, productivity, and regulatory compliance. EndueNet understands the nuances of the healthcare environment and the regulations. EndueNet has specialized in providing training and consulting to optimize every business process that impacts delivery of exemplary care.
"...Pinnacle's pragmatic use of ISO 9000 as the platform for process improvement and harmonization impressed us. The major benefit being efficiency enhancement that occurs as the result. It is like getting twice the value..."
Jaya S. Gummadi, Vice President / Business Analyst
Engineering Services Group (ESG)
Southfield, MI
ISO 9001 Implementation| Registrar Selection | Process Improvement
ESG is an engineering services company providing a broad array of engineering solutions to Automotive OEMs and Tier 1 Suppliers. ESG's services include: industrial applications, packaging and containerization, mechanical and electrical engineering, and on-site project management.
"...As an engineering company, we struggled with the interpretation and applicability of ISO 9000 for some time... Pinnacle's practical approach proved successful and converted even the strongest opponents..."
Gary Stasyuk, Director of Outside Projects
EPE Corporation
Manchester, NH
www.epecorp.com
ISO 9001 Certification | Process Mapping
EPE Corporation, a successor company to Connectronics, was incorporated in 1968. Having designed and manufactured automation equipment for the electronics industry, EPE had a deep involvement in the evolution of manufacturing technologies from the advent of wave soldering to ERP. Today, EPE's sole business activity rests in the electronics manufacturing services arena. EPE has proven track record in assembling complex, low to mid volume circuit assemblies, and complete boxes. EPE continues to supply the necessary services: board layout; design for manufacturing, design for test; and systems design.
FMC Technologies
Houston, TX
www.fmctechnologies.com
Lean BOS Assessment | ISO 9001 | ISO/TS 29001
FMC Technologies is the leading manufacturer and supplier of subsea production systems, including subsea trees, controls and manifold and tie-in systems. In partnership with our customers we develop technologies that realize the full potential of our customers' oilfields. In addition FMC has a complement of engineering and customer support services such as system engineering, flow assurance, flow measurement, and project management.
Foam Fabricators
Scottsdale, AZ
www.foamfabricatorsinc.com
Registrar Selection | Registration Cost Reduction
ISO 14001 | ISO 9001 | ISO/TS 16949
Foam Fabricators is a coast-to-coast network of state-of-the-art molding and fabricating plants that provide a variety of industries with economical and efficient shape molded and fabricated foam products, packaging and components. Since 1957 Foam Fabricators has led the industry's growth in new applications, new foams, and new technology. Instrumental in this leadership role are Foam Fabricators' design and testing centers. Each is staffed with degreed packaging engineers and fully equipped with the latest in fabrication drop testing, computerized data acquisition and computerized part design and drawing systems.
"...With facilities throughout the US and Mexico individually certified to ISO 9000 and QS-9000, converting to a single corporate QMS while upgrading to ISO 9001:2000 and transitioning to a new Registrar was a tall order. Pinnacle's support of our corporate QMS transition was critical to our success and saved us well over $150,000..."
Leann Irvin, Corporate Quality Manager
FONS Corporation (Fiber Optic Network Solutions)
Northboro, MA
TL 9000 Certification | Process Improvement
FONS Corporation is a leading manufacturer of passive optical components and fiber optic cable packaging, distribution and connectivity solutions. FONS has focused solely on fiber optic technology and products and has extensive experience developing and marketing products for voice, video and data applications. Because of a solid background in installation practices, network configurations and optical technology, FONS products are designed with a unique perspective that encompasses superior product performance with ease of installation and a special emphasis on enhanced fiber management.
"...Pinnacle really helped us understand the requirements of TL 9000 and offered us practical implementation methods that were specific to our company..."
Kathy Olson, Director of Quality
Fulton Bellows & Components, Inc.
Knoxville, TN
www.fultonbellows.com
AS9100 Certification | Process Mapping | Process Imprvement
Fulton Bellows & Components, Inc. is a privately owned corporation with nearly a century of operating history. Its industrial customers, including major automotive and aircraft manufacturers, have relied upon the company as a source of highly engineered components for decades. Core competencies include: Forming and Joining of Thin Walled Metals, Tube Drawing, Hydroforming, Mechanical Forming, Welding, Soldering, Brazing, Cleaning, Heat Treating, and Machining & Stamping.
GAZ U.S. Inc.
Troy, MI
www.gazgroup.ru
Professional Staffing & Recruiting
GAZ Group is Russia's largest automotive manufacture of light commercial vehicles, trucks, buses, cars, diesel engines, power-train components and road construction equipment.
GemSoft
Farmington Hills, MI
ISO 9001 Training| Lean Six Sigma
GemSoft is a progressive and innovative software development company specializing in custom legacy system integration and e-commerce solutions.
"...GemSoft is a custom IT solutions provider, not a widget manufacturer. Pinnacle understood the difference. Their approach really helped us rationalize ISO 9001..."
Edward Gluzman, President
Holston Environmental Services, Inc.
Chattanooga, TN
www.holstonenv.com
ISO 14001 Implementation| Lean EMS | Registration Cost Reduction
Since 1976, Holston has been serving customers and ensuring the safe and proper handling of their used oils and related products. Holston's highly skilled and fully trained operators and customer service personnel take great care in the transport, treatment, and disposal of waste products. Each year, Holson convert millions of gallons of potential pollutants into safe, clean, and efficient industrial fuels. In more than 20 years, Holston has grown from a small, one-facility operation into a leading regional company with multiple locations by providing a level of service that is unsurpassed.
II Stanley Company, Inc.
Battle Creek, MI
www.iistanleybc.com
ISO 14001 | ISO 9001 | TS 16949
II Stanley is a member of the Stanley Electric group of companies dedicated to producing high quality advanced lighting and electronic products for the world. II Stanley is a QS 9000 and ISO 14001 certified supplier of automotive headlamps and tail lamps, automotive heating and air conditioning controls and modular electronic assemblies for automotive applications as well as sophisticated electronic components for office automation.
Johnson Matthey - Catalysts
Smithfield, PA
www.matthey.com/
ISO 14001 Certification| Lean EMS
Johnson Matthey is a speciality chemicals company focused on its core skills in catalysis, precious metals, fine chemicals and process technology.
Johnson Matthey's principal activities are the manufacture of autocatalysts, heavy duty diesel catalysts and pollution control systems, catalysts and components for fuel cells, catalysts and technologies for chemical processes, fine chemicals, chemical catalysts and active pharmaceutical ingredients and the marketing, refining, and fabrication of precious metals.
Johnson Matthey has continued to develop its technology for almost 200 years, demonstrating the company's ability to maintain world leadership by adapting constantly to rapidly changing customer needs. Rigorous in its own environmental policies, many of Johnson Matthey's products have a major beneficial impact on the environment and enhance the quality of life for millions of people around the world.
Johnson Matthey has operations in over 30 countries and employs around 8,500 people. Its products are sold across the world to a wide range of advanced technology industries.
"We would like to express our sincere thanks to Kirill Liberman and the Pinnacle Enterprise Group for their help and support with our successful ISO14001 implementation. Through Pinnacle’s Lean approach we were able to implement an intuitive and user-friendly electronic Environmental Management System, in under 5 months, with zero non-conformances. Beyond the certification process, we were able to create a system that added value to our organization. Pinnacle’s depth of knowledge on ISO systems proved invaluable."
Corbin Kearns, Plant Manager
Kaiser Optical Systems, Inc. (A Rockwell Collins Company)
Ann Arbor, MI
www.kosi.com
ISO 9001 Certification | Process Mapping | Process Improvement
Kaiser Optical Systems, Inc., offers high-performance spectrometers, analyzers, and optical components for Raman spectroscopy. Kaiser's award-winning Raman systems make Raman spectroscopy a practical analytical tool both in the laboratory and at the process line. Kaiser is the source for a complete solution, from Raman analyzers to holographic components, as well as telecommunication, astronomy, and ultra-fast laser applications.
"I wanted to take this opportunity to express our sincere thanks and appreciation to you and your organization for the services that you have provided Kaiser Optical Systems, Inc. over the past several months. Pinnacle helped us take our unique business processes, and focus them into a user-friendly electronic quality management system, as opposed to a mountain of procedures and paperwork. Our organization discussed getting ISO 9001:2000 certified for a long time, and with Pinnacle's help, we were able to move from initial meeting to registration in only 10 months! We received our registration certificate with zero non-conformances on the first try, and are very pleased with how easy it is to use and maintain our QMS. We are looking forward to an ongoing successful relationship with Pinnacle."
Lisa Zawacki, Management Representative
Laird Technologies
Schaumburg, IL
www.lairdtech.com
ISO 9001 Internal Audtitor Training
Laird Technologies is the world’s leading designer and manufacturer of antenna, electromagnetic interference [EMI], telematics and thermal management solutions for the telecommunications, data-communications, computer, general electronics, network equipment, aerospace, defense, automotive and medical equipment industries.
LEVY & LEVY MD, PC
Monroe, MI
ISO 9001 Training & Implementation
Levy & Levy is a progressinve dermatology and internal medicine practice in Monroe, Michigan.
McAllister Tool & Machine, Inc.
Huntsville, AL
www.McAllisterTool.com
AS9100 Certification| Process Mapping | Lean QMS
McAllister Tool & Machine is a leading contract manufacturing company that specializes in turning customer designs and concepts into parts and assemblies. The McAllister team of manufacturing professionals is second to none and closely manages customer projects completely from design to production and delivery.
McAllister Tool & Machine continually exceeds customers' expectations in terms of quality and value by proactively seeking out new manufacturing technologies and researching engineering developments. Consequently, McAllister Tool & Machine is recognized as one of the most valued and respected companies in the industry due to the consistent quality and exceptional value delivered to OEMs.
"TBD"
TBD
Metform LLC
(Division of MacLean Vehicle Systems - A MacLean-Fogg Company)
Savanna, IL
www.metform.com
TS 16949 Internal Auditor Training
Born in 1985, Metform has grown to become one of the world's leading manufacturers of high performance fastener systems. From receipt of raw materials through shipping of the finished product, Metform's mission is to provide the highest quality product. Principal products include: wheel nuts, spindle nuts, faxed / hex / lock / jam nuts, bolts / shafts, housings, gear blanks, and miscellaneous forgings.
Midwest Truck & Auto Parts Inc.
Chicago, IL
www.midwesttruck.com
ISO 9001 Certification | ISO 9001 Internal Auditing | Lean QMS
Midwest Truck & Auto Parts Inc., and its divisions are wholesale suppliers of truck and automotive aftermarket components and assemblies. Midwest has been in business since 1946 and has steadily grown into a leading national and international supplier.
Headquartered in the historical Stockyards District of Chicago with an additional distribution center in California, Midwest response to customer needs with lightning speed. From axles tto gears, transmissions to rebuild kits, shifters to lockers, hydraulics to break parts, chains to gear oil, Midwest has the quality products for any truck and automotive need.
"TBD"
TBD
Mutual of Omaha, Medicare Division
Omaha, NE
www.mutualofomaha.com
ISO 9001 Training & Implementation | Process Mapping
The Medicare Division of Mutual of Omaha is the country’s second biggest Medicare contractor. The Medicare Division includes the Medicare Benefit Integrity Program Safeguard Contractor and the Fiscal Intermediary function. Currently the organization services over 6000 providers and processes over $16 billion in Medicare claims annually.
Nachi Robotic Systems, Inc.
Novi, MI
www.nachirobotics.com
Supplier Development | Six Sigma Black Belt Training
Registration Cost Reduction | Professional Staffing & Recruiting
NACHI Robotic Systems is dedicated to the implementation of robotic automation solutions that enhance our customers' productivity, quality, and profitability. Nachi Robotic Systems Inc. ensures that all Nachi robots and robotic systems meet the highest global standards of quality and technology by utilizing careful planning, design, and execution of Nachi resources to obtain the customer's total satisfaction.
"...we would like to express our thanks and appreciation for ...making the Nachi Robotic Supplier Development Symposium a success. You were able to take a cut-and-dry subject and interject exuberance and a genuine interest evident to those in attendance. Additionally, your subject knowledge is beyond reproach..."
Timothy J. Nowland, Procurement Manager
Weylan Stricklin, Director of Quality
Nova Analytics Corporation
Woburn, MA
www.novaanalytics.com
ISO 9001 Certification
Nova Analytics Corporation is a worldwide supplier and integrator of electrochemistry products. Nova's management team has over 100 years of combined experience in design, development, manufacturing and integration of laboratory products and services. Nova Analytics, through it's subsidiaries, WTW, Corning Electro-chemistry Products, and Schott Instruments, serves customer markets wherever electrochemical measurement is required, including:
- Environmental
- Food and beverage
- Education and government
- Pharmaceutical and biotechnology
- Water - process and pure
- Chemical and petrochemical
"...One important lesson I've taken away from Pinnacle's innovative approach to Quality Management System is that quality documentation doesn't need to be cumbersome, overwhelming and boring. We are very happy with the implementation techniques and support you have provided us and will highly recommend your company to anyone looking to implement a streamlined and effective quality system."
Nick Toussi, Sr. Vice President
Omega Management Group
Manchester, NH
Supplier Development | Lean Six Sigma
The Omega Management Group is the industry leader in the development and implementation of customer satisfaction and retention programs that result in increased product and service revenues. Omega possesses a dedicated team of sales, marketing, quality and service professionals whose extensive expertise is grounded in the quality marketplace and covers a wide cross section of industries.
"...Pinnacle's Supplier Development Symposium is the most inovative, useful, and professional we have experienced..."
Loukas Nakos, Client Manager
Peter Basso Associates Inc.
Troy, MI
www.pbanet.com
ISO 9001 Training & Implementation | Process Mapping
Peter Basso Associates is a 100% employee-owned mechanical and electrical engineering firm that was founded in 1990. The firm is specializes in delivering mechanical and electrical engineering, energy management, commissioning, and communication technologies design services primarily to the K-12 School, Higher Education, Healthcare/Laboratory, and Corporate/Governmental markets. The firm is headquartered in Troy, Michigan.
Planar Systems, Inc.
Beaverton, OR
www.planar.com
Registration Cost Reduction | Supplier Development
Planar Systems is the leading provider of display technologies and solutions for home, business, medical, and industrial needs.
Plastic Art Products
Greeley, CO
www.plasticart.com
ISO 9001 Certification
Plastic Art Products produces plastic packaging and components for the medical, high tech, retail, and food industries. The majority of packaging we produce is either trays, clampacks, or blisters. However, we specialize in custom designs and innovative approaches and do not limit ourselves to typical thermoforming applications. We hold patents on several unique thermoformed products that we have created.
RAD Data Communications, Inc.
Mahwah, NJ
www.radusa.com
TL 9000 Certification| ISO 9001 Certification | Process Mapping | Registrar Selection
RAD's product portfolio is able to span multiple applications because the company has mastered a broad range of technologies under one roof. Research, development and engineering efforts address the entire spectrum of communications protocols, interfaces and transmission technologies in accordance with industry standards. These include TDM, Ethernet, MPLS, IP, ATM, and Frame Relay; E1/T1, E3/T3, xDSL, and SDH/SONET; pseudowire circuit emulation and service emulation; clock synchronization; voice compression; wireless, mobile and satellite connectivity; fiber optics; SFPs and ASICs; and integrated managemen.
"Having been with other companies and involved with ISO 9001 implementation, I had an understanding what the task at hand for RAD would be but my biggest concern, like in most companies was how do you get through the bureaucratic documentation structure. Knowing the difficulty in managing this, I was immediately sold on Pinnacle's Lean QMS methodology and simplification in providing RAD with an effective and efficient solution in documenting the quality system. We achieved registration in seven months. This included dual registration to TL 9000 & ISO 9001. Thanks Pinnacle for an excellent job!"
"The more I see the system you helped us put together, the more I realize how much easier it is use and maintain."
Peter Kucharik, VP Operations
RoMan Engineering Services, Inc.
Madison Heights, MI
www.romaneng.com
ISO 9001 Certification | Registrar Selection
Roman Engineering Services (RES) is a premier service provider to the welding industry. Founded in July of 2000, RES is headquartered in Madison Heights, MI. As an engineering company, RES provides consulting and staffing for high production welding processes. RES' expertise also extends to its laboratory services that include product testing, metallurgy, and weld development.
"We struggled with ISO certification for three years; Pinnacle Enterprise Group then educated us on their methodology, implemented it at RES, and obtained certification within 5 months. I highly recommend Pinnacle for tailoring the ISO certification process around a sound business system rather than tailoring the business to a standard"
Mike Soter, Vice President
RoMan Manufacturing, Inc.
Grand Rapids, MI
www.romanmfg.com
ISO 9001 Certification| ISO 14001 Certification | Integrated Management System
RoMan Manufacturing, Inc. is recognized as the world leading designer and manufacturer of resistance welding transformers, DC power supplies, and related specialty products. While RoMan Manufacturing is the last full line manufacturer of these products in the United States, we have not lost sight of our number one goal - to satisfy our customers. Founded in 1980 by Dietrich Roth and Robert Hofman, RoMan Manufacturing continues to set trends rather than follow the paths of others, remaining flexible to meet the needs of an evolving industry.
"While we had already achieved ISO 9001:2000 registration, our text based processes were difficult to implement and maintain. This was causing our Quality Management System to be less efficient than we wanted. Pinnacle led us through a four month conversion process to a Process Map based system. Now all of our processes are easy to understand, easy to follow, easy to audit and maintain. Our new system is being used on a daily basis by people throughout the organization."
Kendall Ymker, Management Representative
Roman Shlafer, DDS, PLLC
Farmington, MI
www.romanshlaferdds.com
Business Process Improvement | ISO 9001 Training
Dr. Roman Shlafer operates one of the most sophisticated dental practices in the state. The practice utilizes the most modern technologies and techniques to bring the most advanced capabilities and stunning results to its patients. In addition, Dr. Shlafer has adopted modern organizational and ergonomic approaches to ensure that excellent oral care is delivered in a setting that inspires a confident and stunning smile.
"...I have always strived to be on the leading edge of technology and technique. Pinnacle's use of ISO 9000 as a platform for a business management system is one of the best investments I have made..."
Roman Shlafer, DDS
RTL Group
St. Paul, MN
ISO 9001 Certification
The RTL Group is a Sales Representative firm that provides turnkey product design, manufacturing and delivery to the aviation and transportation industries.
Scripps Laboratories
San Diego, CA
www.scrippslabs.com
ISO 9001 Certification | Lean QMS
Scripps Laboratories is a bulk manufacturer of high quality proteins and immunoreagents for the diagnostic industry and research community. Our experience and expertise have enabled the growth and expansion of Scripps into our current 34,000 sq.ft. manufacturing facility. It is the Scripps Laboratories commitment to quality in manufacturing and customer support that has allowed the company to emerge as a leader in the supply of bulk reagents to most of the large diagnostic companies in the world. The manufacturing group benefits from a highly professional and experienced staff of scientists who are committed to product excellence. The manufacturing group is dedicated to producing the highest quality bulk biochemicals.
"Coming from an unregulated industry that sells product to a very regulated industry (medical diagnostics), we initially were a bit skeptical of your [Lean QMS] approach. As we moved through the design and implementation process of our Lean QMS it became clear that we had taken the wrong approach in the past. As we moved toward our successful Certification, it became obvious that we could not have accomplished this in the relatively short period of time it took if we had followed the archaic (and wrong) pyramid approach. The result is that we have evolved a different corporate mindset."
Greg Stanton, Lab Manager
Sheaumann Laser, Inc.
Marlborough, MA
www.Sheaumann.com
ISO 9001 Certification | Lean QMS
Sheaumann Laser, Inc. is a privately-held corporation that was founded in 2005 by Jim Hsieh, a pioneer of the packaged semiconductor laser industry. Entirely management owned with no outside investors, the company is in full control of its operations and financial status, enabling it to carry out its objectives in an efficient and productive manner not possible with most other laser manufacturing companies still in business today.
Sheaumann's manufacturing facility is located within an hour's drive from Boston. This is where all product is designed, assembled, and tested. In an era where most laser companies are outsourcing their production to China and other foreign countries, Sheaumann stand out above the rest by keeping manufacturing at home. This enables Sheaumann total control over production processes and quality system, and it eliminates the headaches and inefficiencies of communication, shipping, and travel across the globe. Everyone on Sheaumann's team fully understands all aspects of the business and manufacturing processes because they are exposed to it every day. The result for customers is short leadtimes, competitive pricing, quality product, and superior customer service.
Smiths Medical (Division of Smiths Group)
Rockland, MA
ISO 9001 Internal Auditor Training
Level 1 is dedicated to helping clinicians reduce hypothermia and improve patient care with temperature management solutions. Since 1986 Sims Level 1 has revolutionized the way hospitals respond to the risk of trauma and perioperative hypothermia. In addition to providing a comprehensive selection of innovative solutions for fluid waming, irrigation, temerature monitoring, and cenvective warming, Level 1 helps hospitals reduce the incidence of hypothermia through process improvement.
Sollers
Moscow, Russia
www.sollers-auto.com/en
Professional Staffing & Recruiting
SOLLERS is a Russian automobile company, which presents full complex of services in the automobile area – from vehicle production to putting it on market and providing service.
We own production facilities where Russian crossovers UAZ, Korean crossovers SsangYong, passenger cars and LCVs FIAT, Japan light duty trucks ISUZU, gasoline and diesel engines ZMZ are manufactured. In addition, the company is developing a dealer network and also owns a lease department.
From the moment of the company establishment in the year 2002 we are aiming to find for our clients first-rate solutions in everything dealing with vehicles. That is precisely why we are launching new models, building manufacturing plants, opening dealer centers, evolving services and just developing good ideas which will open our consumers new possibilities and inspire them to move forward.
Stanley Fastening Systems (Division of Stanley Tools)
East Greenwich, RI
www.stanleyworks.com
ISO 14001 Gap Analysis
Stanley Fastening Systems, a member of the Stanley family of companies, manufactures and services fastening devices, materials, and accessories. Products include nail guns, nails, and staples.
TOA (USA), LLC
Mooresville, IN
www.TOA-USA.com
ISO 14001 Certification | ISO 14001 Internal Auditing | ISO 9001 | ISO/TS 16949
TOA (USA), LLC is the North American division of TOA Industries Co. LTD. A leading supplier of high-quality automotive suspension parts, TOA's philosophy is:
- to be highly appreciated by its Customers, Associates and the Communities in which it operates
- to supply best quality products at competitive prices, with continuous efforts on management and technological innovation
- to create a solid business foundation by recognizing the various talents of all associates and encouraging them to channel their talents into the long-term success of the company
- to create a business environment which fosters the management and all associates "teamwork" opportunities for lifelong learning and training, and the ability for all of them to grow as individuals
Vector CANtech, Inc.
Novi, MI
www.vector-cantech.com
ISO 9001 Internal Auditing
Vector CANtech is the market leader in the development and sales of automotive embedded systems networking tools, software and engineering services, including CAN, LIN, MOST, FLEXRAY and other network protocols. Vector's powerful software tools are used in the automotive, heavy-truck, agriculture and various other industries throughout the world.
"Pinnacle's enthusiastic and practical approach to ISO 9001 has enabled us to look at process measurement and analysis in a whole new way."
Yvette Michels, Quality Manager