Advanced Spine and Headache Center
Southfield, MI
The Advanced Spine and Headache Center is a progressive health care center that integrates internal medicine, physical therapy, pain management, and chiropractic care.
"...Like most health care organizations we struggled with the efficient, effective and patient focused operational integration of our services. The matter was further complicated by the need to integrate fiduciary, regulatory, and payor requirements into our business model... Although I have heard of ISO 9000, I assumed it was only applicable to manufacturing companies. Pinnacle explained how ISO fits and helped us apply it as a platform for our business model..."
Dr. Alex Meltser, Director of Operations
AIXTRON
Buffalo Grove, IL
www.aixtron.com
First established in 1983, AIXTRON is now the world's leading manufacturer of state-of-the-art MOCVD equipment for the production of compound semiconductors. AIXTRON's founding members pioneered the commercial introduction and success of VPE, MOVPE and MOCVD technologies. Since then AIXTRON has played a leading role in the continuing development and success of these technologies.
"The task of preparing for registration under the new ISO standard was a little intimidating. Pinnacle stepped into the role of a coach to keep us motivated. They explained all the requirements in layman's terms so that everyone understood what was expected."
Dennis Dougherty, Materials Manager
Alcon
Houston, TX
www.alcon.com
Founded in 1945 in Fort Worth, Texas, today Alcon is a greater than $3.4 billion global pharmaceutical company specializing in the discovery, development, manufacture and marketing of ophthalmic pharmaceutical, ophthalmic surgical, vision care and optic products.
Applied Handling, Inc.
Dearborn, MI
www.applied-handling.com
Applied Handing, Inc. is a successful material handling systems marketing company. To its manufacturing and distribution clients, Applied Handling represents the ultimate pathway to material handling solutions.
"Pinnacle recently assisted us in obtaining a major cost reduction for our upcoming re-certification audit. As usual, Pinnacle was professional and responsive and the process of obtaining our cost reduction took only a matter of days"
Marianne DePoole, Administrative Services Manager
Arizona Industrial Hardware, Inc.
Tempe, AZ
www.aihfasteners.com
Arizona industrial Hardware, Inc. (AIH) was established in February of 1984. AIH specialize in the distribution of fasteners and related products, as well as inventory management systems, for manufacturers in the aerospace and electronics industries.
"Pinnacle recently assisted us in obtaining a major cost reduction for our upcoming re-certification audit. As usual, Pinnacle was professional and responsive and the process of obtaining our cost reduction took only a matter of days."
Marianne DePoole, Administrative Services Manager
Baker Hughes INTEQ
Houston, TX
www.inteq.com
INTEQ is a world leader in providing the oil and gas industry with competitively superior services including: Data Communications, Data Management, Expert Centers, Formation Evaluation, Directional Drilling, Rotary Steerable Technology, Performance Drilling and Vertical Drilling Applications.
Brighton Hospital
Brighton, MI
www.brightonhospital.org
As one of the oldest freestanding alcohol and drug treatment centers in the United States, Brighton Hospital has continuously stood at the forefront of imaginative, individualized treatment for chemical dependency since 1950.
"...Pinnacle was able to demystify the relationship between ISO 9000, Six Sigma, and the Malcolm Baldrige Award criteria for our management team. We finally began to visualize a practical journey toward a high performance management system and an excellence focused organization."
Denise Bertin-Epp, CEO
CMT, Inc.
East Moline, IL
www.cmtinc.us
CMT, Inc. is a 150,000 sq. ft versatile and close tolerance machining organization with over 100 CNC machines and growing. As a supplier to the Oil, Energy, Automotive, Large Truck, Agricultural, Construction, Motorcycles, and Marine industries, CMT has an excellent working knowledge of Stainless Steel, Aluminum, Inconel, Copper, Bronze, Brass, Dura Bar, Carbon and Alloys steels as well as Machining Castings and Forgings. With an ISO/IEC 17025 A2LA accredited lab on the premises, CMT has the ability to Mag-Particle inspect, Ultra-Sonic and perform Dye-Penetration. While CMT is generally considered a high Volume Manufacturing facility, we pride ourselves on making it "easy" to effectively work with CMT as your supplier, and we value all long term relationship.
"When we made the decision to install a new Quality System under the ISO flag, our first challenge was to find the right team to guide us in the right direction. Pinnacle Enterprise Group (Pinnacle) stood out above the rest. The first thing we were excited about was that Pinnacle does no measurable advertising and yet came very highly recommended by more than one source. Having decided on Pinnacle and finding our Guide , we found Pinnacle to be there with us every step of the way, laying a clear path through the possible misinterpretations, and installing a Quality System which would not only make us better than when we first started, but would be a meaningful system as well. Pinnacle had to essentially custom fit our set of unique operational requirements, into an overall compatible system meeting not only our demands, but that of ISO requirements as well.
CMT, Inc has recently scheived registration to ISO 9001:2000 thanks to Pinnacle, and as an added measure chose Pinnacle to continue to guide CMT in continuing to further our continued growth in other quality areas."
James (Jim) Weathers, CEO
Cummings Printing
Hookset, NH
www.cummingsprinting.com
Nationally recognized for an uncommon blend of customer service and competitive pricing, Cummings Printing is a leader in the short run publication printing industry.
Diagnostic Associates
Farmington Hills, MI
Diagnostic Associates is one of the fastest growing and most progressive medical diagnostic service providers in Southeast Michigan. Specializing in neurological and cardiovascular testing, evaluation, and patient care, Diagnostic Associates has grown through a commitment to quality, patient care, and service. Today Diagnostic Associates services numerous health care organizations and physician practices in Southeast Michigan.
"...Pinnacle was the only consulting firm that took the time to understand my business before applying ISO 9000... The staff was not intimidated and everyone eagerly participated in the implementation..."
Michael Ketslakh, CEO
EndueNet
Saline, MI
www.enduenet.com
Founded and operated by physicians, EndueNet helps build highly successful healthcare organizations and practices based on efficiency, productivity, and regulatory compliance. EndueNet understands the nuances of the healthcare environment and the regulations. EndueNet has specialized in providing training and consulting to optimize every business process that impacts delivery of exemplary care.
"...Pinnacle's pragmatic use of ISO 9000 as the platform for process improvement and harmonization impressed us. The major benefit being efficiency enhancement that occurs as the result. It is like getting twice the value..."
Jaya S. Gummadi, Vice President / Business Analyst
Engineering Services Group (ESG)
Southfield, MI
www.applied-handling.com
ESG is an engineering services company providing a broad array of engineering solutions to Automotive OEMs and Tier 1 Suppliers. ESG's services include: industrial applications, packaging and containerization, mechanical and electrical engineering, and on-site project management.
"...As an engineering company, we struggled with the interpretation and applicability of ISO 9000 for some time... Pinnacle's practical approach proved successful and converted even the strongest opponents..."
Gary Stasyuk, Director of Outside Projects
EPE Corporation
Manchester, NH
www.epecorp.com
EPE Corporation, a successor company to Connectronics, was incorporated in 1968. Having designed and manufactured automation equipment for the electronics industry, EPE had a deep involvement in the evolution of manufacturing technologies from the advent of wave soldering to ERP. Today, EPE's sole business activity rests in the electronics manufacturing services arena. EPE has proven track record in assembling complex, low to mid volume circuit assemblies, and complete boxes. EPE continues to supply the necessary services: board layout; design for manufacturing, design for test; and systems design.
Foam Fabricators
Scottsdale, AZ
www.foamfabricatorsinc.com
Foam Fabricators is a coast-to-coast network of state-of-the-art molding and fabricating plants that provide a variety of industries with economical and efficient shape molded and fabricated foam products, packaging and components. Since 1957 Foam Fabricators has led the industry's growth in new applications, new foams, and new technology. Instrumental in this leadership role are Foam Fabricators' design and testing centers. Each is staffed with degreed packaging engineers and fully equipped with the latest in fabrication drop testing, computerized data acquisition and computerized part design and drawing systems.
"...With facilities throughout the US and Mexico individually certified to ISO 9000 and QS-9000, converting to a single corporate QMS while upgrading to ISO 9001:2000 and transitioning to a new Registrar was a tall order. Pinnacle's support of our corporate QMS transition was critical to our success and saved us well over $150,000..."
Leann Irvin, Corporate Quality Manager
FONS Corporation (Fiber Optic Network Solutions)
Northboro, MA
www.fons.com
FONS Corporation is a leading manufacturer of passive optical components and fiber optic cable packaging, distribution and connectivity solutions. FONS has focused solely on fiber optic technology and products and has extensive experience developing and marketing products for voice, video and data applications. Because of a solid background in installation practices, network configurations and optical technology, FONS products are designed with a unique perspective that encompasses superior product performance with ease of installation and a special emphasis on enhanced fiber management.
"...Pinnacle really helped us understand the requirements of TL 9000 and offered us practical implementation methods that were specific to our company..."
Kathy Olson, Director of Quality
Fulton Bellows & Components, Inc.
Knoxville, TN
www.fultonbellows.com
Fulton Bellows & Components, Inc. is a privately owned corporation with nearly a century of operating history. Its industrial customers, including major automotive and aircraft manufacturers, have relied upon the company as a source of highly engineered components for decades. Core competencies include: Forming and Joining of Thin Walled Metals, Tube Drawing, Hydroforming, Mechanical Forming, Welding, Soldering, Brazing, Cleaning, Heat Treating, and Machining & Stamping.
GemSoft
Farmington Hills, MI
www.gemsoft-usa.com
GemSoft is a progressive and innovative software development company specializing in custom legacy system integration and e-commerce solutions.
"...GemSoft is a custom IT solutions provider, not a widget manufacturer. Pinnacle understood the difference. Their approach really helped us rationalize ISO 9000..."
Edward Gluzman, President
II Stanley Company, Inc.
Battle Creek, MI
www.iistanleybc.com
II Stanley is a member of the Stanley Electric group of companies dedicated to producing high quality advanced lighting and electronic products for the world. II Stanley is a QS 9000 and ISO 14001 certified supplier of automotive headlamps and tail lamps, automotive heating and air conditioning controls and modular electronic assemblies for automotive applications as well as sophisticated electronic components for office automation.
Kaiser Optical Systems, Inc. (A Rockwell Collins Company)
Ann Arbor, MI
www.kosi.com
Kaiser Optical Systems, Inc., offers high-performance spectrometers, analyzers, and optical components for Raman spectroscopy. Kaiser's award-winning Raman systems make Raman spectroscopy a practical analytical tool both in the laboratory and at the process line. Kaiser is the source for a complete solution, from Raman analyzers to holographic components, as well as telecommunication, astronomy, and ultra-fast laser applications.
"I wanted to take this opportunity to express our sincere thanks and appreciation to you and your organization for the services that you have provided Kaiser Optical Systems, Inc. over the past several months. Pinnacle helped us take our unique business processes, and focus them into a user-friendly electronic quality management system, as opposed to a mountain of procedures and paperwork. Our organization discussed getting ISO 9001:2000 certified for a long time, and with Pinnacle's help, we were able to move from initial meeting to registration in only 10 months! We received our registration certificate with zero non-conformances on the first try, and are very pleased with how easy it is to use and maintain our QMS. We are looking forward to an ongoing successful relationship with Pinnacle."
Lisa Zawacki, Management Representative
Metform LLC (Division of MacLean Vehicle Systems - A MacLean-Fogg Company)
Savanna, IL
www.metform.com
Born in 1985, Metform has grown to become one of the world's leading manufacturers of high performance fastener systems. From receipt of raw materials through shipping of the finished product, Metform's mission is to provide the highest quality product. Principal products include: wheel nuts, spindle nuts, faxed / hex / lock / jam nuts, bolts / shafts, housings, gear blanks, and miscellaneous forgings.
Nachi Robotic Systems, Inc.
Novi, MI
www.nachirobotics.com
NACHI Robotic Systems is dedicated to the implementation of robotic automation solutions that enhance our customers' productivity, quality, and profitability. Nachi Robotic Systems Inc. ensures that all Nachi robots and robotic systems meet the highest global standards of quality and technology by utilizing careful planning, design, and execution of Nachi resources to obtain the customer's total satisfaction.
"...we would like to express our thanks and appreciation for ...making the Nachi Robotic Supplier Development Symposium a success. You were able to take a cut-and-dry subject and interject exuberance and a genuine interest evident to those in attendance. Additionally, your subject knowledge is beyond reproach..."
Timothy J. Nowland, Procurement Manager
Weylan Stricklin, Director of Quality
Nova Analytics Corporation
Woburn, MA
www.novaanalytics.com
Nova Analytics Corporation is a worldwide supplier and integrator of electrochemistry products. Nova's management team has over 100 years of combined experience in design, development, manufacturing and integration of laboratory products and services. Nova Analytics, through it's subsidiaries, WTW, Corning Electro-chemistry Products, and Schott Instruments, serves customer markets wherever electrochemical measurement is required, including:
- Environmental
- Food and beverage
- Education and government
- Pharmaceutical and biotechnology
- Water - process and pure
- Chemical and petrochemical
"...One important lesson I've taken away from Pinnacle's innovative approach to Quality Management System is that quality documentation doesn't need to be cumbersome, overwhelming and boring. We are very happy with the implementation techniques and support you have provided us and will highly recommend your company to anyone looking to implement a streamlined and effective quality system."
Nick Toussi, Sr. Vice President
Omega Management Group
Manchester, NH<
The Omega Management Group is the industry leader in the development and implementation of customer satisfaction and retention programs that result in increased product and service revenues. Omega possesses a dedicated team of sales, marketing, quality and service professionals whose extensive expertise is grounded in the quality marketplace and covers a wide cross section of industries.
"...Pinnacle's Supplier Development Symposium is the most inovative, useful, and professional we have experienced..."
Loukas Nakos, Client Manager
Peter Basso Associates Inc.
Troy, MI
www.pbanet.com
Peter Basso Associates is a 100% employee-owned mechanical and electrical engineering firm that was founded in 1990. The firm is specializes in delivering mechanical and electrical engineering, energy management, commissioning, and communication technologies design services primarily to the K-12 School, Higher Education, Healthcare/Laboratory, and Corporate/Governmental markets. The firm is headquartered in Troy, Michigan.
Plastic Art Products
Greeley, CO
www.plasticart.com
Plastic Art Products produces plastic packaging and components for the medical, high tech, retail, and food industries. The majority of packaging we produce is either trays, clampacks, or blisters. However, we specialize in custom designs and innovative approaches and do not limit ourselves to typical thermoforming applications. We hold patents on several unique thermoformed products that we have created.
RAD Data Communications, Inc.
Mahwah, NJ
www.radusa.com
RAD's product portfolio is able to span multiple applications because the company has mastered a broad range of technologies under one roof. Research, development and engineering efforts address the entire spectrum of communications protocols, interfaces and transmission technologies in accordance with industry standards. These include TDM, Ethernet, MPLS, IP, ATM, and Frame Relay; E1/T1, E3/T3, xDSL, and SDH/SONET; pseudowire circuit emulation and service emulation; clock synchronization; voice compression; wireless, mobile and satellite connectivity; fiber optics; SFPs and ASICs; and integrated managemen.
"Having been with other companies and involved with ISO 9001 implementation, I had an understanding what the task at hand for RAD would be but my biggest concern, like in most companies was how do you get through the bureaucratic documentation structure. Knowing the difficulty in managing this, I was immediately sold on Pinnacle's Lean QMS methodology and simplification in providing RAD with an effective and efficient solution in documenting the quality system. We achieved registration in seven months. This included dual registration to TL 9000 & ISO 9001. Thanks Pinnacle for an excellent job!"
"The more I see the system you helped us put together, the more I realize how much easier it is use and maintain."
Peter Kucharik, VP Operations
RoMan Engineering Services, Inc.
Madison Heights, MI
www.romaneng.com
Roman Engineering Services (RES) is a premier service provider to the welding industry. Founded in July of 2000, RES is headquartered in Madison Heights, MI. As an engineering company, RES provides consulting and staffing for high production welding processes. RES' expertise also extends to its laboratory services that include product testing, metallurgy, and weld development.
"We struggled with ISO certification for three years; Pinnacle Enterprise Group then educated us on their methodology, implemented it at RES, and obtained certification within 5 months. I highly recommend Pinnacle for tailoring the ISO certification process around a sound business system rather than tailoring the business to a standard"
Mike Soter, Vice President
RoMan Manufacturing, Inc.
Grand Rapids, MI
www.romanmfg.com
RoMan Manufacturing, Inc. is recognized as the world leading designer and manufacturer of resistance welding transformers, DC power supplies, and related specialty products. While RoMan Manufacturing is the last full line manufacturer of these products in the United States, we have not lost sight of our number one goal - to satisfy our customers. Founded in 1980 by Dietrich Roth and Robert Hofman, RoMan Manufacturing continues to set trends rather than follow the paths of others, remaining flexible to meet the needs of an evolving industry.
"While we had already achieved ISO 9001:2000 registration, our text based processes were difficult to implement and maintain. This was causing our Quality Management System to be less efficient than we wanted. Pinnacle led us through a four month conversion process to a Process Map based system. Now all of our processes are easy to understand, easy to follow, easy to audit and maintain. Our new system is being used on a daily basis by people throughout the organization."
Kendall Ymker, Management Representative
Roman Shlafer, DDS, PLLC
Farmington, MI
www.romanshlaferdds.com
Dr. Roman Shlafer operates one of the most sophisticated dental practices in the state. The practice utilizes the most modern technologies and techniques to bring the most advanced capabilities and stunning results to its patients. In addition, Dr. Shlafer has adopted modern organizational and ergonomic approaches to ensure that excellent oral care is delivered in a setting that inspires a confident and stunning smile.
"...I have always strived to be on the leading edge of technology and technique. Pinnacle's use of ISO 9000 as a platform for a business management system is one of the best investments I have made..."
Roman Shlafer, DDS
RTL Group
St. Paul, MN
The RTL Group is a Sales Representative firm that provides turnkey product design, manufacturing and delivery to the aviation and transportation industries.
Sims Level 1 (Division of Smiths Group)
Rockland, MA
www.simslevel1.com
Level 1 is dedicated to helping clinicians reduce hypothermia and improve patient care with temperature management solutions. Since 1986 Sims Level 1 has revolutionized the way hospitals respond to the risk of trauma and perioperative hypothermia. In addition to providing a comprehensive selection of innovative solutions for fluid waming, irrigation, temerature monitoring, and cenvective warming, Level 1 helps hospitals reduce the incidence of hypothermia through process improvement.
Stanley Fastening Systems (Division of Stanley Tools)
East Greenwich, RI
www.stanleyworks.com
Stanley Fastening Systems, a member of the Stanley family of companies, manufactures and services fastening devices, materials, and accessories. Products include nail guns, nails, and staples.
TOA (USA), LLC
Mooresville, IN
www.TOA-USA.com
TOA (USA), LLC is the North American division of TOA Industries Co. LTD. A leading supplier of high-quality automotive suspension parts, TOA's philosophy is:
- to be highly appreciated by its Customers, Associates and the Communities in which it operates
- to supply best quality products at competitive prices, with continuous efforts on management and technological innovation
- to create a solid business foundation by recognizing the various talents of all associates and encouraging them to channel their talents into the long-term success of the company
- to create a business environment which fosters the management and all associates "teamwork" opportunities for lifelong learning and training, and the ability for all of them to grow as individuals
Vector CANtech, Inc.
Novi, MI
www.vector-cantech.com
Vector CANtech is the market leader in the development and sales of automotive embedded systems networking tools, software and engineering services, including CAN, LIN, MOST, FLEXRAY and other network protocols. Vector's powerful software tools are used in the automotive, heavy-truck, agriculture and various other industries throughout the world.
"Pinnacle's enthusiastic and practical approach to ISO 9001:2000 has enabled us to look at process measurement and analysis in a whole new way."
Yvette Michels, Quality Manager